Citizen Complaint or Commendation

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The Lower Merion Police Department is committed to providing exceptional service to our residents and guests.  Our Department stresses integrity, professionalism and respect.  We value the opinions of the public we serve and have a sincere interest in both rewarding above average performance and taking corrective actions where an employee fails to meet our standards. 

 

Commendation Procedure

The Police Department welcomes compliments.  If you are impressed by an officer’s professional demeanor, prompt response to a particular incident, or simply his or her courteousness, you are encouraged to mail or e-mail (police@lowermerion.org) a brief note to the attention of the Superintendent of Police who will ensure that the officer receives a copy of your letter.

 

Complaint Procedure

Citizens are encouraged to assist the Department by reporting all compliments or complaints to the Staff and Inspections Unit (610-645-6250) on weekdays between the hours of 8:00 a.m. and 4:30 p.m. You may report a complaint in person, by letter, or by phone and the report can be anonymous.  During weekend and evening hours, you may contact the Communications Center at 610-649-1000 and request an on-duty police supervisor.  You may also use the linked complaint form and submit it via e-mail (police@lowermerion.org), conventional mail, or bring it to the police station.