How to Use

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How to Use LM Report-It

LM Report-It is a free, simple, and intuitive online and smartphone application that enables the residents of Lower Merion Township to identify quality of life and environmental issues and report them to the appropriate department.

Powered by CitySourced technology, the application uses your mobile devices’ global positioning system (GPS) to automatically provide the issue's location, simplifying the reporting process for both you and Township staff. Once you have submitted an issue, you track resolution efforts within LM Report-It or via the web. LM Report-It is free to download and use.

Frequently Asked Questions (PDF)

Basic Instructions for reporting through the website:

Report an Issue through the Website - Instructions (PDF)

Basic Instructions for reporting on your mobile devices:

  1. Download the app on your mobile devices

  2. Launch the app on your mobile devices

  3. Click LM Report-It on the home screen

  4. Click on any of the following options:

    1. For new images: Create a Photo/Video

    2. For existing images: Browse Phote/Video

    3. For no images: Continue Without Photo/Video

  5. Snap / attach the picture, video or sound clip to the issue (continue to the next step if no images was selected)

  6. Enter the address or use your current GPS location

  7. Select a Report Type

    1. For Report Type with a secondary dropdown question of Issue Type, Area Type or Damage Type, select the answer that meets the issue you are reporting.

  8. Writing a detail description of your issue.

  9. Select submit

Tips for Using LM Report-It:

  • Stay safe; don't attempt to use LM Report-It (or any app for that matter) while driving.

  • Be sure that the GPS feature on your device is turned on. Also, the app works much better outdoors than it does indoors.

  • The mobile app works much better outdoors than it does indoors. This is especially true of Blackberries which rely heavily on satellite communications.

  • Most data plans allow for unlimited photos and incident submissions; check your plan.

  • Try to provide additional comments such as streets, cross-streets, or landmarks.

  • Avoid zooming in too far when taking the photograph. Try to include any identifying or distinguishing objects that are nearby.

  • Please do not submit duplicate requests with multiple photos. Submit the single best photo or ticket representing the issue and include comments for multiple tags.

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